About the Role
As our Creative Support Specialist, you'll be the linchpin of our Web Operations team, juggling multiple projects while delivering top-notch results. This is a role for someone who thrives in a fast-paced environment and gets excited about:
- Bringing websites to life with WordPress, Elementor, and Beaver Builder page builders
- Crafting stunning designs that captivate and convert using Figma, Canva, the Adobe Suite, and other design tools
- Managing client requests with precision and care
- Collaborating across teams to deliver exceptional results
What You'll Do
- Transform client requests into pixel-perfect web updates and graphic designs
- Manage and execute web and graphic design client requests from concept to delivery
- Assist in preparing team for Web Discovery and Strategy calls with clients
- Create landing pages and funnels in CRM (HighLevel).
- Set up and style forms, integrations, and workflows in our CRM (HighLevel)
- Continually improve our processes and overcome challenges
- Provide technical support and troubleshooting when needed
POSITION OVERVIEW
This is a generalist role that is perfect for someone who has expertise in multiple areas including web design, development, graphic design, CRM software, and anything related to various multimedia and detailed tasks. This person must be able to handle multiple projects and tasks while communicating to clients effectively — all while remaining calm under pressure.
RESPONSIBILITIES
- Client Requests: Complete web and graphic design updates as requested by existing clients.
- Communication: Communicate confidently and clearly with clients via email, text, and calls to move projects from concept to delivery.
- Project Management: Coordinate timelines ensuring tasks are completed as scheduled.
- Collaboration: Assist Senior Design Specialist with Figma design page layouts and Senior Web Specialist with sites in development including, but not limited to, design, layout, updates, quality assurance, coding, admin/documentation, and more. Assist teams including web, design, development, SEO, content, sales, customer service, and onboarding as needed.
- Vendor Management: Work with third-party agencies to assist in creative projects with a high level of quality and accuracy.
- Process Improvement: Continually find ways to refine processes, set up safeguards, remove roadblocks, and support the team with various challenges.
- Integrations & Workflows: Set up and style forms and integrations/workflows for website projects inside CRM (HighLevel). These CRM forms are embedded on our websites.
- Organization: Manage the organization and storage of web/design assets and materials on Google Drive.
- Technical Support: Provide technical support in troubleshooting software and tool-related issues when necessary.
- Client Service: Demonstrate a strong understanding of customer service to ensure the highest level of service is provided to our clients at all times.
- Brand: Understand and maintain the brand identity for our clients. Assist in logo design, collateral, and other graphics for clients as needed.
RESULTS EXPECTED
- Timely Completion of Web and Design Updates: Ensure that all web and design updates requested by clients are completed promptly and accurately, contributing to client satisfaction and retention.
- Seamless Project Management: Facilitate smooth communication with clients and internal teams, effectively moving projects from concept to delivery while adhering to established timelines.
- Efficient Onboarding Process: Assist in preparing for client calls, including creating agendas, conducting site audits, and providing post-call reviews and task updates, enhancing the onboarding experience for new clients.
- Clear and Effective Communication: Communicate confidently and clearly with partners, demonstrating extreme attention to detail and grammar, leading to a thorough understanding of partner requests and comments.
- Cross-Team Collaboration: Collaborate with multiple teams, including web, design, development, SEO, content, sales, and onboarding, as needed, fostering teamwork and achieving project goals.
- High-Quality Creative Output: Collaborate with Senior Web and Design Specialists as well as third-party agencies to develop websites and graphic projects with a high level of quality and accuracy, enhancing the creative output of the team and innovating unique designs for our clients.
- Process Refinement and Improvement: Continually find ways to refine processes, set up safeguards, remove roadblocks, and support the team with various challenges, contributing to increased efficiency and productivity.
- Effective CRM Management: Set up forms and integrations/workflows for website projects within the CRM system, streamlining project management processes and ensuring accurate data management.
- Organized Management of Assets: Manage the organization and storage of web/design assets and materials, ensuring easy accessibility and efficient workflow for the team.
- Technical Support Provision: Provide technical support in troubleshooting software and tool-related issues when necessary, minimizing disruptions and maintaining workflow continuity.
- Exemplary Customer Service: Demonstrate a strong understanding of customer service principles, communication standards, and web/design trends, ensuring a positive client experience and satisfaction with the services provided.
REQUIREMENTS
- Minimum of 2 years experience in digital marketing, with a preference for experience in the dental or orthodontic sector.
- Minimum of 3 years experience in web design/development, landing pages, and graphic design.
- Familiarity with HighLevel (preferred), ClickFunnels, or similar CRM tool.
- Proficient with Figma, WordPress, Elementor web page builder, Slack, Google Workspace, and ClickUp project management system (or similar).
- Skilled in web design, graphic design, video editing, and multimedia.
- Exceptional time management and analytical skills.
- Extremely detail-oriented, organized, and systems-minded.
- A collaborative spirit and the ability to thrive in a fast-paced agency setting.
ABOUT HIP
HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win! Our team of expert consultants, creatives, marketing professionals, and engineers work alongside clients and their teams to create highly profitable and sustainable growth for their businesses.
We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.
OUR VALUES
These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.
Hunger
Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.
Integrity
Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.
Passion
People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.
COMPENSATION
- $60,000- $75,000 (depending on experience)
BENEFITS
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
- Remote position
SCHEDULE
- 8-hour shift
- 8 am-5 pm CST
- Monday to Friday