HIP, a leader in orthodontic marketing and growth strategies, is seeking a skilled Partner Success Specialist to manage our extensive partner communications, facilitate training calls, and advise on marketing initiatives. This role is ideal for a professional with exceptional organizational skills and a keen eye for detail, capable of handling a diverse and high-volume workload.
OVERVIEW:
- Email Communication Management: On a typical day, you'll handle 25-30 emails addressing various subjects. This task demands acute attention to detail and excellent organizational skills. Coordinating with other HIP teams is essential to providing comprehensive responses to our partners.
- Marketing Report Review and Problem-Solving: Engaging in 15-20 calls weekly with partners, you'll review marketing reports, solve problems, and offer training on different aspects. Post-call, you send detailed recap emails and delegate tasks to the appropriate team members.
- Diverse Partner Queries: You will address a wide range of questions from partners. These could include issues related to lead quality, ad spend recommendations, training requests on CRM, front desk and treatment coordinator training, website edits, design requests, SEO strategies, updating payment information, and diagnosing CRM issues or bugs.
REQUIREMENTS
- Must be highly motivated, self-driven, and high-energy, passionate about helping our partners and company grow.
- This role requires a high capacity for working with an average of 40 partners at a time and the ability to switch all day between multiple communication platforms, such as email, SMS (through a CRM), phone calls, and Slack.
- Must have a high level of clear and direct communication with partners and internal teams.
- Must have a humble attitude and ask questions when needed.
- Must possess the ability to communicate to partners with a 5-star level of service and a 'my pleasure' mindset.
- Must have a strong understanding of social media marketing, paid search, SEO, and web.
- Must be tech-savvy and can switch between multiple software tools at a time.
- Must possess a strong time management skillset and the ability to identify daily priorities and pivot when needed.
- Ability to manage and prioritize a high volume of tasks in our project management software tool (ClickUp).
- Ability to maintain a detailed and organized CRM (HighLevel).
- Must know the orthodontic and dental field or be willing to learn.
- Ability to facilitate training calls with teams leading from a place of confidence and influence.
- Must have reliable high-speed internet and a permanent distraction-free environment.
ABOUT HIP
HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win!
Our team of expert consultants, creatives, marketing professionals, and engineers work
alongside partners and their teams to create highly profitable and sustainable growth for their businesses.
We work hand-in-hand with our partners to implement powerful tools, hands-on training, and our tried-and-true framework that empowers partners to provide profitably top-notch care and impeccable service.
Our Values
These three core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.
Hunger
Hunger is a powerful fuel for a smaller organization competing against larger competitors with more resources. Team members hungry for knowledge and personal growth are critical to our future. When resources are limited, motivated, and hungry, people will find a way — as individuals and team members.
Integrity
Integrity is the foundation of any successful enterprise. It is not just founded on honesty but also on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.
Passion
People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits enhance the skills brought to our team.
Benefits:
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/ personal days)
- Remote position (You MUST be located in the US.)
Schedule:
- 8-hour shift (You will be expected to track time.)
- 8 am- 5 pm CST
- Monday to Friday