HIP, a leader in orthodontics marketing and growth strategies, is seeking skilled Partner Success and Onboarding Specialists to manage our extensive partner communications, onboarding and marketing initiatives. This role is ideal for a professional with exceptional organizational skills and a keen eye for detail, capable of handling a diverse and high-volume workload.
Key Focus Areas of the Role:
- Email Communication Management: On a typical day, you'll be handling 25-30 emails, addressing various subjects. This task demands acute attention to detail and excellent organizational skills. Coordination with other HIP teams is essential to provide comprehensive responses to our partners.
- Marketing Report Review and Problem Solving: Engaging in 15-20 calls weekly with partners, you'll review marketing reports, solve problems, and offer training on different aspects. Post-call, you are responsible for sending detailed recap emails and delegating tasks to the appropriate team members.
- Diverse Partner Queries: You will address a wide range of questions from partners. These could include issues related to lead quality, ad spend recommendations, training requests on CRM, front desk and treatment coordinator training, website edits, design requests, SEO strategies, updating payment information, and diagnosing CRM issues or bugs.
- Onboarding Partners: Onboarding multiple partners at one time in various stages of the onboarding process. This includes initial account set up, gaining access to a variety of existing accounts, facilitating all partner calls throughout the onboarding process. These tasks require persistence and determination to drive the onboarding process from start to finish ensuring all deadlines are met. This could include relentless follow up with the partner to ensure there are no delays and the entire practice feels supported.
The Ideal Candidate:
- Exceptional Email Management: You should be adept at managing a high volume of email communication, ensuring that every detail is captured and responded to efficiently.
- Strong Problem-Solving Skills: Aptitude for quickly understanding and resolving a variety of partner concerns is crucial.
- Versatile Communication Abilities: Comfortable in conducting training sessions and problem-solving calls, and efficient in follow-up communications.
What We Offer:
- Rewarding Work Environment: An opportunity to work in a dynamic field, constantly engaging with new challenges and learning opportunities.
- Competitive Compensation: A salary commensurate with experience, along with comprehensive benefits.
- Remote Work Flexibility: The convenience of working remotely, ensuring a healthy work-life balance.
If you're a detail-oriented professional with a flair for managing diverse and complex communications, and you're excited about playing a pivotal role in partner success, we'd love to have you on board.
Our Values
These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.
Hunger
Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.
Integrity
Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.
Passion
People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.
REQUIREMENTS
- Must be a highly motivated, self-driven, and high-energy individual with a passion for helping our partners and company grow
- This is a role that requires a high capacity for working with hundreds of clients at a time and the ability to contact switch all day between multiple communication platforms such as email, SMS (through a CRM), phone calls and Slack
- Must have a high level of clear and direct communication to partners and internal teams
- Must have a humble attitude and ask questions when needed
- Must possess the ability to communicate to partners with a 5 star level of service and 'my pleasure' mindset
- Must have a basic understanding of social media marketing, paid search, SEO, and web
- Must be tech-savvy and have the ability to switch between multiple software tools at a time
- Must possess a strong time management skillset and the ability to identify daily priorities and pivot when needed
- Ability to manage and prioritize a high volume of tasks in our project management software tool (ClickUp)
- Ability to maintain a detailed and organized CRM (HighLevel)
- Must have knowledge of the orthodontic and dental field or be willing to learn
- Ability to facilitate training calls with teams leading from a place of confidence and influence
- Must have reliable high speed internet and a distraction free environment
RESULTS EXPECTED
- All partner communication is responded to within 3 hours with a high level of detail and action is promptly taken
- The partner experience is of the highest level of excellence at all times
- All partner questions are addressed and action items are tasked out to the proper internal teams
Benefits:
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/ personal days)
- Remote position
Schedule:
- 8-hour shift
- 8 am- 5 pm CST
- Monday to Friday